Refund Policy

At RefineRoot™, we stand fully behind the quality and efficacy of our Scalp Renewal Kit. We want you to feel completely confident in giving your scalp the care it deserves, which is why we offer an industry-leading 6-Month (180-Day) Results Guarantee.

1. Our 6-Month (180-Day) Results Guarantee

Consistency is key when nourishing your scalp ecosystem. Because individual scalp responses vary, we give you a full 6 months (180 days) from the date of delivery to incorporate the RefineRoot™ kit into your routine.

If you have used the product consistently as directed for at least 90 days and do not see or feel an improvement in your overall scalp health, freshness, or condition, you are eligible for a refund.

2. How to Claim Your Refund

To initiate a guarantee claim, please complete the following steps:

Email Support: Reach out to our dedicated team at support@refineroot.com with your Order Number (e.g., #RR1001) and the email address used at checkout.

Share Your Routine: Provide a brief summary of how often you used the kit (e.g., 2–3 times per week using the tap/stamp technique).

Return Authorization: Our support team will review your account and provide you with return instructions and the official return warehouse address.

Dispatch: Pack any remaining items or empty vials securely and ship them back using a trackable shipping service.

Note: Returns sent back without prior authorization from support@refineroot.com cannot be processed.

3. Return Shipping & Exclusions

Return Shipping Fees: Customers are responsible for the postage costs associated with returning the kit or empty vials back to our facility.

Non-Refundable Extras: Original priority handling fees or optional $3.99 Insured Shipping add-ons are non-refundable.

4. Damaged, Defective, or Incorrect Deliveries

Please inspect your package upon arrival. If your kit arrives damaged, leaking, or with missing pieces:

Email us within 48 hours of delivery at support@refineroot.com.

Attach clear photos or a short video showing the issue along with your Order Number.

Once confirmed, we will immediately send a brand-new replacement kit at zero additional cost, or issue an immediate refund.

5. Processing Time for Refunds

Once your return package is delivered to our return center and verified:

Approval: You will receive an automated confirmation email regarding the status of your refund.

Credit Timeline: Approved refunds will be issued back to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days, depending on your financial institution.

6. Order Cancellations

Because orders enter our fulfillment queue quickly within our 3-to-5 business day processing window, cancellation requests must be submitted within 12 hours of purchase by emailing support@refineroot.com. Once a package has been assigned a carrier tracking label, it must follow our standard return process.

7. Need Help?

For any questions regarding our 6-month guarantee or order status, feel free to contact us:

📧 Email: support@refineroot.com

⏱️ Response Time: 12 – 24 Hours (24/7 Support)