Shipping Policy

At RefineRoot™, we are committed to delivering your Scalp Renewal Kit safely and reliably. Below you will find all the details regarding our processing schedules, delivery timeframes, and package insurance coverage options.

1. Order Processing & Dispatch

Processing Time: 3 to 5 business days for all orders.

Standard Free Shipping (FREE): Delivers in 7 to 12 business days after processing. Standard carrier coverage.

Insured Shipping ($3.99): Delivers in 7 to 12 business days after processing. Includes 100% loss, damage, and theft insurance.

Total Delivery Time: Expect your package within 10 to 17 business days total.

Operating Days: Orders are processed Monday through Friday. Orders placed on weekends or official public holidays will begin processing on the following business day.

Confirmation Email: As soon as your order has been packaged and handed over to the courier, you will receive an automated shipping confirmation email containing your tracking ID.

2. Insured Shipping Coverage ($3.99 Tier)

Selecting Insured Shipping ($3.99) provides complete peace of mind and financial protection for your delivery.

If you select Insured Shipping at checkout, your order is fully covered against:

📦 Lost Packages: If the courier loses your package in transit or fails to deliver it within the carrier window, we will immediately send a brand-new replacement kit at zero extra charge.

🚫 Stolen Packages: Full coverage against doorstep theft after confirmed carrier delivery.

💥 Transit Damage: If your package or scalp kit arrives broken or damaged during transit, contact us for an instant replacement.

Note: Orders placed under Standard Free Shipping are subject to standard carrier investigation procedures and do not include instant complimentary replacement coverage for lost or stolen items.

3. Package Tracking

Once your package has completed processing and leaves our warehouse, a direct tracking link will be emailed to you.

Tracking Activation: Please allow 24 to 48 hours after receiving your dispatch email for the logistics system to display live location scans.

Tracking Page: You can track your package status anytime on our website via the Track Your Order page using your Order Number (e.g., #RR1001) or Tracking ID.

4. Shipping Address Modifications

Please double-check your full address details before submitting your order. If you notice an error, contact us immediately at support@refineroot.com. While we do our best to update details during the 3–5 day processing window, addresses cannot be changed once a package has been dispatched and assigned a tracking label.

5. Customs, Taxes & Import Fees

For international orders outside the United States, packages are shipped duty-unpaid. Any local import taxes, VAT, or customs fees assessed by foreign border authorities remain the responsibility of the recipient.

6. Contact Customer Support

For any questions about your shipping status or package delivery, feel free to contact our support team:

📧 Email: support@refineroot.com